Transitional Support for Retra Members (FAQs)

Retra Closure

Following the Extraordinary General Meeting (EGM) held on February 1st, 2024, and with 98% of members voting for closure, Retra will be ceasing operations on March 31st, 2024. 

We understand this news may be unexpected, and this page is here to answer your questions.

If you would like to speak to us directly, our contact details are at the bottom of this page.

What's happening to Retra?

Retra will officially close its doors on March 31st, 2024. However, we are committed to supporting our members even after closure.

What support will I receive after Retra closes?

We've partnered with the British Independent Retailers Association (BIRA) to offer all fully paid-up members one year's free BIRA membership, starting from April 2024. 

This membership includes:

  • Access to all BIRA resources and benefits: networking opportunities, industry expertise, legal advice, training, discounts, and more.
  • Continued access to select Retra resources: This may include existing member benefits you currently enjoy. We will update you as soon as confirmation is available.

There is a link to BIRA's website at the bottom of this page.

Do I have to join BIRA?

No, joining BIRA is optional. If you wish to decline the offer, please notify Pat Sheldrake by February 29th, 2024.

What if I don't join BIRA?

If you choose not to join BIRA, the money allocated for your membership will remain in the Retra bank account and will be distributed to all members at the end of the liquidation process.

What about Retracare and Novuna?

Retracare will continue to support the industry through the Pacifica group. Novuna will also directly support existing and any new dealers.


  • February 29th, 2024: Deadline to opt-out of the BIRA membership offer.
  • March 31st, 2024: Retra ceases operations.
  • April 2024: Free BIRA membership starts for eligible members.

Contact us:

We are committed to supporting you through this transition. 

For further questions or assistance, you can contact us by post, telephone or email.


Retra Limited, 

1st Floor Woburn Court, 

2 Railton Road, 

Woburn Road Industrial Estate, 


Bedford, MK42 7PN


01234 269110

Thank you for your understanding, support, and dedication to Retra over the years. 

We believe that with the support of BIRA and the continued efforts of Retracare and Novuna, our industry will thrive despite these changes.

We will update this page as more information becomes available.