An urgent product safety notice has been issued by Haier UK, which is working closely with the relevant Government regulator to implement a proactive Safety Repair Campaign for identified built-in heat pump tumble dryers purchased between 2019 and 2025 which are a potential fire safety risk.
The campaign relates to certain models of built-in heat pump tumble dryers under the Haier, Hoover, Candy, Baumatic and Iberna brands.
Haier is contacting affected consumers both directly and via social channels, and is implementing a further awareness campaign with Safety Notices in national and regional media. Retra would appreciate any support members are able to give in helping to communicate this important safety information further.
Consumers are being asked to check if their appliance is affected by visiting the website https://productsafety.haier.co.uk/ and entering the 16-digit serial number that can be located inside the door panel. If their appliance is confirmed as affected, they will be contacted by Haier Customer Services to co-ordinate a convenient time for an approved engineer to visit and carry out a free safety modification to ensure the appliance is safe to use.
For consumer safety, Haier has requested that customers who own an affected appliance stop using it immediately and unplug it from the mains.
Haier aims to complete these free in-home inspections and any additional modifications required at the earliest possible date. Consumers will receive a text message confirming their appointment.
Consumers can contact Haier via the following:
Web: https://productsafety.haier.co.uk/
Email: recall@hoovercandy.com
Call: 0808 178 0516
Haier has said it was working to resolve this swiftly and apologises to all those affected for any inconvenience this may cause.
